Kazibora Group, can craft a curriculum that leverages the excellent content from Cornell’s School of Hotel Administration, the Johnson Graduate School of Management, the School of Industrial and Labor and KaziBora’s training in-house modules that focus on customized ―front and back of the house customer service training solutions to complement our clients strategic human capacity development and service delivery initiatives and offer access to learning experiences previously unavailable.
We offer both intensive classroom sessions that use role-playing and ―how to video presentations and personalized hands-on trainings to improve on-the-job performance. We model the true meaning of ―world class customer service and introduce workers to what it means ―to serve with excellence.
We prepare potential and current hospitality and other service delivery workers (Tour Operators, Tour Guides, National Park Rangers/Guides, Bank Tellers, Airline Ground handling crew, Flight Attendants etc) to handle unique challenges of the service industry.
In addition to the Training Sessions; we do also offer niche consultancy in Marketing, Branding, Management services, Advisory Services, Feasibility Studies, Hotel Repositioning, Impact Analysis, Marketing Assessment and Planning, Turn-around Analysis, and RPO (recruitment process outsourcing) and Staffing.
Our online course programs are honed out of the Cornell University MBA syllabi to provide professionals with the necessary skills and knowledge to enhance their professional and personal effectiveness. All programs are offered online and are short term based. Unlike other eLearning programs, the eCornell fundamental approach to learning is based on a model that immerses the course participant in authentic situations while providing structured flexibility that enables them to learn at their own pace. This model emphasizes two critical drivers that:
a) Learning is a social phenomenon and participants learn as much from their peers as from the instructor. Effective learning experiences therefore must provide opportunities for communication, collaboration and the construction of knowledge as opposed to the acquisition of facts.
b) The ability for students to transfer/ replicate what they have learned to their professional tasks and responsibilities highly depends on the authenticity of situations, scenarios and the challenging problems they are immersed in during the learning experience. The context of this process and not the content is king!!
Learning happens through interaction and collaboration–a dynamic, creative process that involves the exchange of ideas, not simply the accumulation of facts. In our courses you interact with an expert instructor and a cohort of your peers to collectively develop knowledge, and to effectively apply that knowledge in your organization.
In our courses students are presented with a problem or case study, offered activities to explore and engage in the topics relevant to it, and resources to help them solve it. Learning happens as students build knowledge and skills with audio presentations, self-guided quizzes, and interactive simulations—all based on authentic, relevant, and real-world situations. Students are placed in cohorts and the sharing of ideas and collaboration via discussion board forums really brings the course materials to life.
Wrapping the whole experience are various collaboration elements: opportunities for learners to discuss the problem, share professional experiences, or interact with an instructor. Collaboration is the glue that holds the learning experience together, providing the richness and depth that only human interaction can provide.
In the real world, we are assigned or take on a task, then we seek the information and resources we need, when we need them, to enable us to complete that task. KaziBora’s tailored courses are constructed the same way. In the Scenario, learners are presented with a problem to solve, an activity to accomplish, or an assignment to complete, and are then given a list of informational Resources to help them complete it.
As a way to fulfill these needs, KaziBora has created the Learning Molecule model: a flexible, learner-centered, online learning approach that serves four important functions. First, it uses the metaphor of a molecule to help organize the content and conceptualize the learning experience. Second, it supports an object-oriented approach to the design of individual parts of a course, while providing a framework for maintaining the pedagogical integrity of the whole. Third, it provides a systematic way of organizing reusable interactive-media templates for building online learning tools. And fourth, it provides a set of metrics for calculating the effort it will take to produce a course, and the time it will take the learner to complete it. KaziBora recognizes that learners come to our courses with varying levels of experience and expertise; some will require more support than others to help them complete the activities and assignments. Thus, learners are invited to pick and choose the resources they need and the level of support they require to be successful. In other words, they can access the informational resources at any time, taking advantage of all, some, or none of them according to their needs.